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FAQs

If you want to ask questions about how an item works before buying, need help using an item you’ve purchased or just want to tell an author how much you love their work, that's great! Contacting an author is easy and you have a few options available to do this.

Extending and Renewing Item Support

Item support is a service provided by many authors on ThemeForest and CodeCanyon. Having support for your purchased item means that the author will be available to you, the buyer, to iron-out any potential issues buyers have in using the item.

What is Item Support?

Welcome! You’re on your way to getting awesome support!

Item support is a service provided by many authors on ThemeForest and CodeCanyon. Having support for your purchased item means that the author will be available to you, the buyer, to iron out any potential issues you have in using the item.

Bundled Plugins

A plugin is an additional component that offers functionality and features beyond a typical WordPress installation. Theme authors (who sell the themes) may choose to include certain plugins (such as Visual Composer, Revolution Slider or other Page Builder plugins) within their item to add these special functions and features to the theme package.

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